PRIVACY POLICY

Effective Date: September 17, 2024

At R2KHOUSE, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and share your personal information when you visit our website (r2khouse.com), and your rights under the General Data Protection Regulation (GDPR).

1. Data Controller

R2KHOUSE Los Angeles, CA, USA Email: rosa@r2khouse.com

2. Personal Data We Collect

We collect the following types of personal data:

  • Contact Information: Name, email address, phone number, and shipping address.

  • Payment Information: Credit card details, billing address, and other payment-related information.

  • Account Information: Username, password, and profile information if you create an account.

  • Usage Data: Information about how you use our website, including IP address, browser type, operating system, and browsing behavior.

  • Marketing Preferences: Your preferences for receiving marketing communications and details of your marketing consents.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To Process Orders: Handling orders, payments, deliveries, and returns.

  • To Manage Your Account: Creating and managing your account, providing customer support.

  • To Communicate with You: Sending order confirmations, updates, and responding to inquiries.

  • To Improve Our Services: Analyzing usage data to enhance our website and services.

  • To Market Our Products: Sending you promotional materials, newsletters, and offers (only if you have consented to receive them).

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: Processing your data to fulfill the contract (order processing, delivery, etc.).

  • Legitimate Interests: For improving our services and direct marketing (provided you have not opted out).

  • Consent: For sending promotional materials (if you have provided consent).

  • Legal Obligations: Complying with legal requirements, such as tax and accounting regulations.

5. Sharing Your Personal Data

We may share your personal data with:

  • Service Providers: Third-party vendors who assist with payment processing, shipping, marketing, and other business operations.

  • Legal Authorities: When required by law or to protect our legal rights.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

6. International Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure such transfers are compliant with GDPR by using appropriate safeguards, such as Standard Contractual Clauses.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Under the GDPR, you have the following rights:

  • Access: Request access to your personal data.

  • Rectification: Request correction of inaccurate or incomplete data.

  • Erasure: Request deletion of your personal data.

  • Restriction: Request restriction of processing of your personal data.

  • Portability: Request transfer of your data to another service provider.

  • Objection: Object to the processing of your data for direct marketing.

  • Withdraw Consent: Withdraw your consent at any time (without affecting the lawfulness of processing based on consent before its withdrawal).

To exercise these rights, please contact us at rosa@r2khouse.com.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. For detailed information on our use of cookies, please refer to our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

R2KHOUSE Email: rosa@r2khouse.com Los Angeles, CA, USA

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